At Cell Story, we aim to deliver your orders across Pakistan in a fast, secure, and reliable manner.

Domestic Shipping Only

We currently ship within Pakistan only. We do not offer international shipping at this time. Orders with international delivery addresses will not be processed.

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on Sundays or public holidays are processed on the next working day.

Order Cut-Off Time

Orders placed before 3:00 PM are usually processed the same business day. Orders placed after the cut-off time may be processed on the next working day.

Islamabad Same-Day Delivery

For selected areas in Islamabad, same-day delivery may be available for orders confirmed before the daily cut-off time, subject to product availability and rider/courier coverage.

Standard Delivery Time

For cities outside Islamabad, delivery usually takes 2–5 business days, depending on location and courier operations. Deliveries to remote areas may take longer.

Shipping Charges

Shipping charges are calculated at checkout unless a free shipping offer or promotion is active.

Order Verification

To prevent fake or failed orders, Cell Story reserves the right to verify any order by call, SMS, or WhatsApp before dispatch. If an order cannot be verified, it may be delayed, placed on hold, or cancelled.

Cash on Delivery

We offer Cash on Delivery (COD) on eligible orders across Pakistan.

Tracking Information

Once your order has been shipped, tracking details will be shared where applicable through SMS, WhatsApp, or email.

Delivery Delays

Delivery timelines may be affected due to public holidays, weather conditions, high order volumes, or courier operational issues. Cell Story is not liable for delays caused by third-party courier services.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including full address, phone number, and recipient name. Cell Story is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Failed Delivery Attempts

If delivery fails due to customer unavailability, non-response, or refusal to accept the parcel, the order may be cancelled or returned.

Opened Parcels / Sensitive Products

For hygiene-sensitive items, personal-use accessories, and certain electronic products, returns or exchange requests may be refused if the item has been opened, used, damaged, or is no longer in resalable condition, unless the product was delivered damaged, defective, or incorrect.

Damaged or Missing Items

If your parcel arrives damaged, tampered with, or incomplete, please contact us within 24 hours of delivery with your order number and clear photo or video evidence for review.

Contact Information

Trade Name: Cell Story
Phone: 00923345533773
Email: cellstorypk@gmail.com
Address: Cell Story, Shop No. 5, Ground Floor, Bizzon Plaza, F-11 Markaz, Islamabad 44000, Pakistan