We find that we have remarkably low return rates and are proud of the quality of products we offer. However, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate returns and exchanges on new and unopened items.

Should you wish to return/exchange your item(s), please WhatsApp us on 0334 8040600 or email us to cellstorypk@gmail.com with your order number and reason within 7 days from receiving your order (according to the delivery date on the tracking record, if applicable).

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ย RETURN POLICY

  • The customer is responsible for all return shipping charges unless the item received is incorrect or damaged of course

We try to make exchanges as hassle free as possible for our customers that is why we have 2 options for exchange, you can choose the one you prefer.

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For replacement you have to send the items back to us by any courier service (post-office-ums recommended) and as soon as we receive the items, we will dispatch your replacement order with Rs.199/- delivery charges only.

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  • Initial shipping fees are non-refundable, even if the item qualifies for free shipping. Orders will be refunded -199 Rs/- for shipping fees when refunding an order.

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* Please note:

  • The customer is liable to pay for postage when returning incorrectly ordered goods.
  • The goods must not have been used, must be complete with all components and the packaging must be not be damaged.
  • You will be credited with a full refund within 7 days of notifying CELL STORY.
  • Note that if these conditions are not met we may not accept returned goods.
  • Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.