Return & Exchange Policy

RETURN & EXCHANGE POLICY

At CELL STORY, we do not offer any cash refunds under any circumstances. We only provide a 7-day replacement/exchange policy for products that are received by the customer in a faulty or defective condition.

If you receive a faulty or defective product, you must contact us within 7 days of delivery by WhatsApp at 0334 8040600 or email us at cellstorypk@gmail.com, along with your order number and clear details of the issue.

Replacement / Exchange Conditions:

• Replacement or exchange is only applicable for items that are faulty or defective upon delivery.
• The customer must ship the product back to us at their own expense.
• The returned item must be sent with its original packaging, complete accessories, and must be unused.
• Once we receive the product, our team will inspect it.
• If the claim is verified after inspection, we will dispatch a replacement product from our side.

Please Note:

• We do not provide refunds, whether in cash, bank transfer, or store credit.
• Products returned without original packaging or with signs of use may not be accepted.
• Items damaged due to misuse, mishandling, or physical damage by the customer are not eligible for replacement.
• We are not responsible for any damage caused during return transit, so please pack the item securely.